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Delivery & Returns

Returns policy
You have the right to return the products you bought within 14 calendar days from the day of receipt, exercising the right of withdrawal, unjustifiably, from the contract of sale. In this case you are charged only with the cost of returning the goods. Returns are accepted provided you first contact the company at [email protected]

The returned product must be in the same condition in which you received it, ie without being unsealed or tampered with, just before it was sold, in its full original packaging as delivered to you by the transport company and returned. fully packaged and safe.

The exercise of the right of withdrawal requires our written notification on your behalf through a clear statement to our email address [email protected] that you will send to us within the mentioned deadline of 14 calendar days.

The products you wish to return with this procedure must be delivered to us or sent to us - by courier or by post - to the above address definitely within 14 calendar days from the day you told us that you withdraw, fully borne by the relevant shipping costs.

In order for the return to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.

If the conditions are met and the return of the product is accepted, the consumer is entitled to a refund in cash or by credit of an account that he will notify the company. The refund of the customer will be completed within fourteen (14) days from the date we receive the product. If the purchase was made with a credit card, a transaction will be canceled and a corresponding update (credit) of his credit card will be made and not a return of cash.
OR, We will refund the money using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; you will not be charged for such a refund.
We have the right to delay the refund until we receive the goods or until you prove to us that you sent the goods back, whichever comes first.

In addition to the above.

Withdrawal - Product Returns - Consumer Rights
The company is obliged to make a product replacement or refund if and if, although all products have undergone allergenic tests, the consumer during the first application experiences itching or other unpleasant symptom that lasts or allergy and immediately informs the company. At the same time, a trial application is recommended in limited places for 24 hours for any allergic reaction. In no case is the company obliged to replace the refund after the full consumption of a product.

Force Majeure
The company is not responsible for delays in execution (including delivery) due to cases that can not be attributed to the fault of the company or due to force majeure or incorrect customer data and will be entitled to an extension of execution time.

Examples of force majeure can be strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than 2 months, this Agreement may be terminated by any party without compensation